Basi (referred to as “us,” or “we”) recognizes that your privacy is important. This Privacy Policy discloses the privacy practices for gobasi.com (the “Site”), as well as related products and services we may offer (the “Service”). This Policy also covers how personal and other information that we receive or collect about you and your clients (“Clients”) is treated.
Please read the information below to learn about our privacy practices regarding your use of this Site and Services.
We reserve the right to change this Privacy Policy from time to time. We will notify you of significant changes by sending a notice to the primary email address specified in your account, placing a prominent notice on our Site, and updating this page. Your continued use of the Site and/or Services after such modifications constitutes your acknowledgment and agreement to the updated Policy.
IMPORTANT: BY USING THE SITE AND/OR SERVICES, YOU CONSENT TO THE PROCESSING OF ALL PERSONAL DATA YOU SUBMIT AS DESCRIBED IN THIS POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE.
Types of Information We Collect
To provide our Services, we collect two types of information:
Personally Identifiable Information (PII)
PII is information that identifies you as an individual. We may collect PII when you:
Register for an account
Request information or services
Submit forms
Schedule calls or appointments
Communicate with us via email, phone, or messaging
Purchase or subscribe to Services
PII may include your name, email address, phone number, business name, billing information, and other details relevant to service delivery.
Aggregate Information
Aggregate information does not identify you personally. It may include:
IP address
Browser type
Device information
Referring URLs
Usage and interaction data
This data helps us improve performance, security, and user experience.
How We Collect and Use Information
Basi does not collect any Personally Identifiable Information (“PII”) about you unless you voluntarily provide it. However, certain PII may be required when you choose to use specific products or services available through our Site or Services. These may include, but are not limited to:
(a) registering for an account on our Site or platform;
(b) submitting forms, scheduling discovery calls, or requesting consultations;
(c) configuring or using AI voice agents, calendars, CRM tools, or automation workflows;
(d) uploading or syncing data from third-party applications such as payment processors, calendar tools, CRM systems, or communication platforms (for example, Stripe, Google Calendar, Twilio, email or SMS providers);
(e) submitting user-generated content or business-related information for automation setup;
(f) communicating with us via email, phone, chat, or messaging systems; or
(g) submitting billing, payment, or subscription information when purchasing our Services.
We primarily use your PII to deliver and operate our products and services, including AI voice agents, appointment scheduling, customer communications, automation workflows, reporting, and support. We may also use certain PII to improve our Site and Services, enhance user experience, conduct internal analytics, optimize performance, customize content, and develop new features.
In addition, we may use PII to communicate with you regarding service updates, administrative notices, account-related information, support requests, and important changes to our Services or policies. We may also use PII to resolve disputes, troubleshoot issues, prevent fraud, enforce our agreements, and comply with legal obligations.
We may use certain information in an aggregated and anonymized form that does not identify you individually. This includes analyzing how the Services are used, diagnosing technical or security issues, monitoring system performance, and improving reliability and functionality. Such aggregate information may be shared with third-party service providers or partners solely for analytics, security, and operational purposes.
We or our third-party service providers may also collect Aggregate Information automatically, such as IP address, browser type, device information, operating system, referring URLs, and usage data. This information helps us administer our Site, maintain security, analyze trends, and improve the overall quality of our Services. Third-party analytics or advertising partners may provide us with aggregated reports regarding usage or interactions, but these reports do not contain Personally Identifiable Information.
Platform Access and Use
Access to GoBasi’s automation tools, AI systems, and related resources is provided through secure platforms. All materials and configurations are intended for internal business use only. Redistribution, resale, or sharing without written permission is strictly prohibited.
Cookies
We use cookies to enhance functionality and user experience. Cookies may store preferences and session data but are not used to track browsing activity outside our Site.
You may disable cookies in your browser settings; however, some features may not function properly.
Release of Information
GoBasi does not sell, rent, or trade your PII.
We may share PII with trusted service providers strictly for:
Payment processing
Service delivery
Technical support
These partners are contractually obligated to protect your information.
We may disclose information when required by law, court order, or to protect our rights and the safety of users.
Updating and Correcting Information
You may update your account information at any time through your account dashboard or by contacting us. Certain records (such as transaction logs) may be retained for legal or operational purposes.
Communication Preferences
You may receive service-related communications. Marketing communications are optional and can be opted out of at any time by updating your preferences or contacting us.
Security of Your Information
We use industry-standard security measures, including:
Data encryption
Restricted access controls
Secure servers and infrastructure
While we take reasonable precautions, no system is 100% secure. You acknowledge the inherent risks of online data transmission.
In the event of a data breach, we will notify affected users as required by law.
Policy Updates
We may revise this Privacy Policy at any time. Updates will be posted on this page. Continued use of the Site constitutes acceptance of any changes.
Miscellaneous
You must be at least 18 years old to use our Services.
We do not knowingly collect data from minors.
Information shared in public areas may be visible to others.
Contact Information
For questions about this Privacy Policy or your data, contact us at: Email: [email protected]
GDPR – EU & UK Data Subjects
GoBasi acts as a data processor when handling personal data on behalf of clients. Clients are the data controllers for their customers’ data. We process personal data only according to client instructions and applicable data protection laws, including GDPR and UK GDPR.
By using the GoBasi website or Services, you agree to this Privacy Policy and related terms. If you do not agree, please refrain from using our Services.